GENERAL

How does ClockClock 9 show the time?
After each animation the clock hands align to show the time as an analogue clock within a diamond-shaped frame. Each animation lasts between 1 to 2 minutes.

Does ClockClock 9 make noises while operating? 
ClockClock 9 make certain sounds that might be noticeable in very quiet surroundings.

Where is Clock Clock 9 made?
ClockClock 9 is made in and shipped from Sweden.


TECHNICAL

Does ClockClock 9 run on battery?
No, ClockClock 9 does not run on battery. The artwork is powered by a cable that needs to be plugged into a regular power outlet.

Will ClockClock 9 work in my country? 
Yes, ClockClock 9 comes with a 12V power adapter suitable for the country it is shipped to. Please note that to be covered under warranty, we require you to only use the power adapter provided. 

What are the ClockClock 9 power requirements? 
The power requirements are: 12V/2A DC.

What happens if there is a blackout/power cut? 
ClockClock 9 has an in-built battery that keeps track of time in case of a blackout/power cut. Once the power is back, it will resume from the actual time. You will not need to reset the time. 

Can I use a different power adapter from the one provided?
You must use the provided power adapter to be covered under warranty.

Will the app be available for my device?
The app will be distributed through Google’s Play Store and Apple’s App Store. To use the app you need access to either of these stores and a device running on Android 8+ or iOS 11+.

What will I be able to control with the app?
You can use the app to connect your ClockClock 9 to an online time server, which will automatically update the time for daylight savings. Alternatively, you can use the app to set a specific time manually. You can also use the app to schedule on and off periods so that ClockClock 9 will turn off at night or during working hours. 

Do I need the app to control my ClockClock 9?
No, you can use the physical buttons to set the time. However, if you want to connect the clock in order for it to keep time automatically, or if you want to use the power saving scheduler function, you will need to use the app.


INSTALLATION

Can I install ClockClock 9 by myself or do I need a technician? 
It is possible to install ClockClock 9 by yourself, but make sure to carefully read the manual before installing the artwork. 

How do I install ClockClock 9? 
ClockClock 9 is provided with a wall plate which is used to mount the artwork on the wall. Attachment fixtures must be provided by the client and must be suitable for the material of the wall on which it is to be mounted. Full instructions on how to install ClockClock 9 are included in the installation manual that comes with the artwork. 

How long is the ClockClock 9 power cable?
The ClockClock 9 power cable is 3 meters. 

How much does ClockClock 9 weigh?
ClockClock 9 weighs 3.5 kg (7.7 lbs)

Can I install ClockClock 9 with a hidden cable solution?
Yes, a hidden cable installation is possible. The ideal cable-free installation requires preparing the wall with a recessed power socket behind the artwork. Make sure the niche accommodates the power adapter. When positioning the niche or the recessed wall plug behind the artwork, make sure to leave space for mounting the wall plate and accessing the control area. Use suitable wall plugs and screws to mount the ClockClock 9. 

Can ClockClock 9 be installed in outdoor locations? 
No, ClockClock 9 can only be installed in indoor locations. 

Note: Do not install ClockClock 9  in places with high levels of humidity. The artwork should never be exposed to direct sunlight, very high/low temperatures, moisture or strong vibrations. It should only be operated in temperatures between 10°C and 35°C (50°F to 95°F).


WARRANTY AND REPAIRS

How long is ClockClock 9 protected under warranty? 
ClockClock 9 comes with a warranty of 2 years, meaning that Humans since 1982 undertakes to provide remote support assistance and free mechanical or electrical spare parts for the artworks for 2 years. You can read our full Warranty, Complaints and Repairs Terms here: https://clockclock.com/policies/terms-of-service

Note: to be covered under warranty we require you to only use materials and accessories provided by Humans since 1982 when operating ClockClock 9. If you lose the power adapter or another accessory included in the ClockClock 9 shipment, please contact us at support@clockclock.com. This includes using the original product packaging if the artwork is to be transported. Packaging instructions are included in the shipment. 

What do I do if ClockClock 9 is not functioning properly?
If your ClockClock 9 is damaged or not functioning properly, please contact us at support@clockclock.comPlease include a description of the error and images/video of the error in the message. Any maintenance or repair work should only be carried out by Humans since 1982 or an expert authorized by Humans since 1982. Do not attempt to repair or open ClockClock 9 yourself. 


SHIPPING

Where can ClockClock 9 be shipped?
ClockClock 9 can be shipped worldwide.

What are the shipping rates for ClockClock 9?
The shipping rates for ClockClock 9 depends on the country of delivery and are calculated based on the purchase of 1 item:

Sweden 70 EUR
EU 90 EUR
UK 120 EUR
Switzerland 120 EUR
USA & Canada 135 EUR
Rest of the world 180 EUR


How is ClockClock 9 shipped?
ClockClock 9 is shipped in a customized packaging box complete with a carrier’s handle. All packages are shipped directly to the client’s delivery location using the shipping company UPS. When your package has been shipped from our studio location in Stockholm, Sweden, you will be sent a shipping confirmation with a tracking number. Upon delivery of the package, you shall be notified by UPS via text message, phone call or email. In any case where you are not notified by UPS upon delivery of your package, the delivery of the package can be tracked using the provided UPS tracking number. 

Is ClockClock 9 insured during shipping?
Yes, ClockClock 9 is insured by Humans since 1982 when shipped from our studio location in Stockholm, Sweden to you.


RETURNS AND CANCELLATIONS

Can I return my ClockClock 9? 
You can exercise your right to return your ClockClock 9 within 14 days from when you have received the artwork. Please contact us at return@clockclock.com within 14 days of having received the artwork if you wish to return your ClockClock 9. You can read our full Cancellation and Return Policy here: https://clockclock.com/policies/terms-of-service

Note: In the case of exercising your right to return your ClockClock 9 within 14 days of delivery, you shall bear all costs connected to shipping the artwork back to our studio location in Stockholm, Sweden. You are responsible if the artwork is damaged during transit. This implies that Humans since 1982 will not care for shipping or insurance costs in the case of a return. 

For additional questions, please view our full Terms of Service here: https://clockclock.com/policies/terms-of-service or send us an email at mail@clockclock.com.