GENERAL
How does ClockClock 9 show the time?
After each animation the clock hands align to show the time as a central analogue clock within a diamond-shaped frame. Each animation lasts between 1 to 2 minutes. The frequency at which the time is shown can be controlled and changed through the ClockClock app.
Does ClockClock 9 make noises while operating?
ClockClock 9 makes some low level noise when the clock hands are turning that might be noticeable in very quiet surroundings.
Where is Clock Clock 9 made?
ClockClock 9 is made in and shipped from Sweden. Each piece is hand-assembled in our Stockholm Studio.
TECHNICAL
Does ClockClock 9 run on battery?
No, ClockClock 9 does not run on battery. The artwork is powered by a cable that needs to be plugged into a regular power outlet and is provided with the artwork.
Will ClockClock 9 work in my country?
ClockClock 9 comes with a 12 V power adapter suitable for the standard power outlet of the country it is shipped to (supported power plug types: US, EU, China, UK, AUS. 110-240 V). To be covered under warranty we require you to only use the power adapter provided.
What are the ClockClock 9 power requirements?
The power requirements are: 12V/2A DC.
What happens if there is a blackout/power cut?
ClockClock 9 has an in-built storing function that keeps track of time in case of a blackout/power cut. Once the power is back, it will resume from the actual time. You will not need to reset the time.
Can I use a different power adapter from the one provided?
You must use the provided power adapter to be covered under warranty.
Will the app be available for my device?
The app will be distributed through Google’s Play Store and Apple’s App Store. To use the app you need access to either of these stores and a device running on Android 8+ or iOS 11+.
What will I be able to control with the app?
You can use the app to connect your ClockClock 9 to an online time server, which will automatically update the time for daylight savings. Alternatively, you can use the app to set a specific time manually. You can also use the app to customise how often the time shows and schedule on and off periods so that ClockClock 9 can be turned off at night or during working hours.
Do I need the app to control my ClockClock 9?
No, you can use the physical buttons to set the time. However, if you want to use automatic time-keeping, adjust the frequency of time showing or activate power saving scheduler function, you will need to use the app.
INSTALLATION
Can I install ClockClock 9 by myself or do I need a technician?
It is possible to install ClockClock 9 by yourself, but make sure to carefully read the manual before installing the artwork.
How do I install ClockClock 9?
ClockClock 9 is provided with a wall plate which is used to mount the artwork on the wall. Attachment fixtures must be provided by the client and must be suitable for the material of the wall on which it is to be mounted. Full instructions on how to install ClockClock 9 are included in the installation manual that comes with the artwork.
How long is the ClockClock 9 power cable?
The ClockClock 9 power cable is 3 meters.
How much does ClockClock 9 weigh?
ClockClock 9 weighs 3.5 kg (7.7 lbs)
Can I install ClockClock 9 with a hidden cable solution?
Yes, a hidden cable installation is possible. The ideal cable-free installation requires preparing the wall with a recessed power socket behind the artwork. Make sure the niche accommodates the power adapter. When positioning the niche or the recessed wall plug behind the artwork, make sure to leave space for mounting the wall plate and accessing the control area. Use suitable wall plugs and screws to mount the ClockClock 9.
Can ClockClock 9 be installed in outdoor locations?
No, ClockClock 9 can only be installed in indoor locations.
Note: Do not install ClockClock 9 in places with high levels of humidity. The artwork should never be exposed to direct sunlight, very high/low temperatures, moisture or strong vibrations. It should only be operated in temperatures between 10°C and 35°C (50°F to 95°F).
Can I unplug and store away ClockClock 9 for an extended period of time?
Yes, the clock will not take any damage by being unplugged and stored away for a longer period of time.
WARRANTY AND REPAIRS
How long is ClockClock 9 protected under warranty?
ClockClock 9 comes with a warranty of 2 years, meaning that Humans since 1982 undertakes to provide remote support assistance and free mechanical or electrical spare parts for the artworks for 2 years. You can read our full Warranty, Complaints and Repairs Terms here: https://clockclock.com/policies/terms-of-service
Note: to be covered under warranty we require you to only use materials and accessories provided by Humans since 1982 when operating ClockClock 9. If you lose the power adapter or another accessory included in the ClockClock 9 shipment, please contact us at support@clockclock.com. This includes using the original product packaging if the artwork is to be transported. Packaging instructions are included in the shipment.
What do I do if ClockClock 9 is not functioning properly?
If your ClockClock 9 is damaged or not functioning properly, please contact us at support@clockclock.com. Please include a description of the error and images/video of the error in the message. Any maintenance or repair work should only be carried out by Humans since 1982 or an expert authorized by Humans since 1982. Do not attempt to repair or open ClockClock 9 yourself.
